Cancellation, Refund & Exchange Policy (Refund & Exchange Policy)

Order Cancellation Policy (Cancelation Policy)

Once an order has been confirmed and payment is completed, the brand reserves the right to refuse cancellation in all cases, except when that item is out of stock or cannot be shipped as scheduled.

Refund Policy and Verification (Refund Policy)

• Refund policy: The brand has no policy to accept product returns or refunds in any case after payment is completed.
• Pre-payment verification: Please verify product details, size, line items, and quantity carefully and completely before confirming your order.

Special Exchange Exceptions (Exchanges)

The brand is happy to exchange a new item only in cases caused by brand error (for example, wrong item shipped or manufacturing damage), under the following conditions and steps:

1. Reporting period: Report the issue with your order number to our team within 3 days from the delivery date shown in the tracking system.
2. Required evidence: Attach an unboxing video, clear photos of the damaged or defective area, and proof of payment.
3. Review: Our team will review the evidence and notify the approval decision within 1–2 business days.
4. Replacement shipment: Once approved, the brand will share the return steps. The brand covers the cost of return shipping and will ship a replacement item at no extra charge.